Terms & Conditions

Booking:To book our motorbike tours in Vietnam, please select your preferred tour on our website and click on ” Book Tour”. Our booking form wizard will automatically call the trip name, and ask you to fill out some fields  for information. Once completed filling the form, you just click Submit/ Send to send us your enquiry or Reset to cancel what you have filled up. After receiving your reservation request, we will immediately make all the necessary arrangements in accordance with your request. This will takes about 1-2 business days, and we will send to you our confirmation message by e-mail with all the details of motorcycle tours, the booking status and also payment term.
Customized Tours:If in case you can not see your dream motorbike tour, please drop us a line, our Travel Consultant will tailor made the best Vietnam motorbike tour.
Terms and Conditions:
Deposit:We ask for 30% deposit for every Vietnam motorbike tours. Bookings are confirmed after we receive the deposit only.
Pay by your credit cards:

Please make your deposit/payment via our Secured Online Payment http://www.OnePay.com.vn ALAN TOUR is a verified member of OnePay so we could accept Credit Card, Visa Card, Master Card and JCB card (see payment guide).
Note: When you pay by Credit Card, please add an aditional 3.5% for the bank commission fee. Offroad Indochina is a division of Alan Tour Dot Com.

Balance of Payment:The remaining balance, we will collect on the first day of your motorcycle touring. Would prefer cash to reduce government tax.
Cancellation and refunds:No refunds in any case of any cancellation.Tour may be delayed by adverse weather conditions, but we take no responsibility in case of tour cancelations.If you are found to break any of the rules without the prior exception from the tour leader, there will be a warning after which we can cancel the tour and you will have to travel back to Hanoi by yourself.

If your bike has a technical brake down, we will replace it with the same type of bike and our guide/mechanic will attempt to fix your bike within a day.

To cover this eventuality, we strongly recommend you take out Tour Cancellation Insurance.

Our Responsibilities:We will be responsible for providing you everything that is included in the tour price as we confirmed
Our guide with our support will help you in any situation on the way. In case of an emergency, we will contact the people nominated by you in the disclaimer paper (e.g.: your family or insurance company).
Your responsibilities:Participants’ booking are accepted on the understanding that they realize the risks and hazards associated with motorcycle activities, include personal injury, physical exertion, risks associated with altitude and inconvenience when travelling through remote areas, and knowing that access to evacuation may not be readily available. You accept and consent to the personal risks inherent in the implementation of this Contract and, accept the limitations of Offroad Indochina liability set out herein as being reasonable. You have to take care of your own travelling insurance.In alignment with your expedition booking with us you agree to give authority to your expedition leader during your travels, where decisions may be needed for the benefit and safety of everyone.If you damage/break our bikes, we will charge you to replace/fix the bike depending on the extent of the damage.

OFFROAD INDOCHINA – #1 Vietnam Motorbike Tour